Bank of Pine Hill
Internet Privacy Policy
Effective March 7, 2003

The Bank of Pine Hill recognizes the importance our customers place on privacy and the security of their personal information.  Our goal is to protect your personal information in every way that we interact with you, whether it’s on the telephone, through a fax, in our offices, or on the Internet.

We think it is important for you to be informed of the policies, procedures, and security measures we have in place to safeguard your personal and confidential information.  We have developed this policy to help you understand the steps we take to protect your personal information.

Privacy Updates

New product releases may require changes to our Internet Privacy Policy.  The effective date of our policy will always be clearly displayed.  We will provide our customers with copies of our Internet Privacy Policy on an annual basis.  If you have agreed to accept disclosures electronically, we may send you an e-mail telling you where the Internet Privacy Policy can be viewed from our website.

How We Gather Information

As part of providing financial products or services, we may obtain information about our customers and consumers from the following sources:

Privacy for Internet Users

Our commitment to safeguard your privacy also extends to the Internet.  If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an e-mail.  If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.

Service providers hosting our website and Internet banking service may collect general information on our website visitors simply to help us provide banking and other financial services to you online.  They collect information on our behalf for security and statistical purposes.  The Information collected for these purposes may include:

Our service providers may use cookies to collect this type of general information of all website visitors and they may use cookies for security purposes within our Internet Banking product.  Cookies may also be utilized for customization and personalization of the Portal.

In the future, we may use aggregate, general, non-personally identifiable information collected through the Internet to help us market our products and services.

Additional information about IP addresses and cookies is provided below.

Internet Protocol (IP) Addresses

An IP address is a number that’s automatically assigned to your computer whenever you’re on the Internet.  Web servers, the computers that “serve up” Web pages, automatically identify your computer by its IP address.

When collecting information for us, FundsXpress does not link IP addresses to anything personally identifiable, which means that a user’s session will be logged, but the user remains anonymous.

FundsXpress may use IP addresses to audit the use of our site.  They can and will use IP addresses to identify a user when necessary for security purposes.

What is a Cookie?

A cookie is a very small text file sent by a web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later.  Cookies cannot “read” information about you from your computer or be used to “steal” information about you; and cookies don’t carry viruses.  Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally.  Cookies are used for many things from personalizing start-up pages to facilitating online purchases. 

Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking.  For your security, out service providers do not store any of your personal information in cookies.  The cookies used in our Internet banking system and Portal are further described below.

Internet Banking Cookies

Our internet banking product uses encrypted cookies that do not pass to your computer’s hard drive.  Instead, the cookie is stored in your computer’s memory, identifying only your computer while you are logged on.  Only our service provider can read the information in these cookies.  This Internet banking cookie allows us to process multiple transactions during your session without requiring you to re-enter your pass code for each individual transaction.  The cookies for Internet banking simply provide another level of security for our Internet banking product.  When you logoff, or close your browser, the cookie is destroyed.  A new cookie is used for each session.  That way, no one can use the prior cookie to access your account.  For additional security, the cookie expires after 10 minutes of inactivity.  It must then be renewed by re-entering your pass code.  We do not (and can not) use this cookie to collect or obtain new personal information about you.  You must allow your browser to accept this cookie so you can use the Internet banking product.

Portal Cookies

Our service provider uses several cookies to provide features within the Portal.  The “Web Trends” cookie is sent to all Portal visitors in order to help us collect general information on all Portal visitors.  This cookie is sent to your computer hard drive and provides us information such as: when you accessed our site, which pages you accessed in the Portal, and what Internet provider you used when you accessed our site.  The information collected through this cookie is not personally identifiable and is only used for statistical purposes to assist us in our planning process and our marketing program.

When visitors register on the Portal and select the “Remember Me" checkbox, our service provider sends an additional cookie to your hard drive, which enable you to customize the Portal and bypass the login process each time you revisit the Portal.  These cookies are retained on you computer until you either delete them or click on the Logout link within the Portal.  These cookies only contain a unique user identification number and do not contain or collect any personally identifiable information.

When registered users login to the Portal, our service provider sends and additional cookie called a “per-session” cookie or “server-side” cookie.  This “server-side” cookie resides in the browser and is only used to monitor the session by a unique identification number.  This cookie is used for security purposes and you must allow your browser to accept the “server-side” cookie to use the Portal.  The cookie is destroyed after eight hours.

When you click on advertisements of 3rd party merchants within the Portal, they may also send you a cookie.  You do not have to accept these cookies to use the Portal.

Disclosure of Information

We do not disclose any nonpublic personal information about our customers, former customers, website visitors or portal visitors to anyone, except as permitted by law.

E-Mail Policies

In the future we may send you e-mail notices for certain required disclosures if you choose to accept electronic disclosures or account statements.  We may also send you e-mails marketing our products and services.  We will always provide you an opportunity to opt-in or opt-out of e-mail advertising promotions.

We offer secure e-mail through our Internet banking service.  You should use the secure mail service anytime you send us sensitive personal information.

External 3rd Party Links

Our website has numerous links to other 3rd party sites.  These links to external third parties are offered as a courtesy and a convenience to our customers.  WE ARE NOT RESPONSIBLE FOR THE PRIVACY AND SECURITY PRACTICES OR THE CONTENT OF LINKED 3RD PARTY SITES.

When using our portal, you may still see our logo when visiting other 3rd party sites.  A technique called “Framing” allows us to display our logo while allowing you to browse another site at the same time.  While you may still see our logo in the top frame of 3rd party sites, we are NOT responsible for the privacy and security practices of 3rd party sites. 

Third party merchants may collect personal information from you when you visit their websites.  For example, they collect personal information from you when you provide billing information or send them an e-mail.  Some third party merchants may also send you a cookie to collect data on your Internet usage and preferences.  When you click on advertisements at 3rd party sites, the advertising company may also send you a cookie.  With the exception of our service providers, we do NOT have access to the information collected by any third party, nor can we control how they use this information.  If you have questions or concerns about the privacy policies and practices of linked third parties, please review their websites and/or contact them directly.

Security

The Bank of Pine Hill has developed strict policies and procedures to safeguard your personal information.  We restrict employee access to your sensitive personal information to a “need to know” basis.  We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.  We educate our employees about the importance of confidentiality and customer privacy.  We take appropriate disciplinary measures to enforce employee privacy responsibilities.

Our Internet banking service provider has also developed security policies and procedures to protect the customer information that they must collect and maintain to help us process your banking transactions over the Internet.  They have developed a top-of-the-line security system to ensure that your customer information is protected on the Internet and within the data center environment.

Privacy of Children

The Bank of Pine Hill respects the privacy of children.  We do not knowingly collect names or any other personally identifiable information from children.  We do not knowingly market to children, nor do we allow children to open accounts online without parental consent.

Our website may include linked 3rd party sites that would be of interest to children.  We are not responsible for the privacy and security practices of these sites.  Parents should carefully review the privacy policies of these sites before allowing children to provide any personally identifiable information.

Questions

If you have any questions about our privacy policy or any concerns about our privacy practices, please come by our offices, call us at 334-963-4343, or e-mail us at bkofph@pinebelt.net .

 

Bank of Pine Hill, Member FDIC Equal Housing Lender.